Dear Valued VelIDC Customers,
As the Spring Festival holiday comes to an end, we are pleased to announce that VelIDC has officially resumed full operations starting from February 24, 2026. All services are back to normal.
1. Service Resumption
- All departments including Customer Support, Finance, ICP Filing, and Technical Operations have returned to work.
- Ticket processing, server provisioning, configuration changes, and technical support are fully restored.
- Routine maintenance, network monitoring, and equipment inspections are running as usual.
- Backlog tickets submitted during the holiday will be processed with priority.
2. 24/7 Infrastructure Support
Our IDC data centers, network links, and cloud platforms continue to run 24/7 non‑stop.
For emergency issues, please contact us via:
- Official website online support
- Support ticket system
- 24/7 emergency hotline
3. Reminders
- Please check the expiration date of your servers and cloud services to avoid interruptions.
- Regular data backups and security policy updates are recommended.
- New orders, upgrades, expansions, and custom solutions are available as normal.
Thank you for your continued trust and support. We are committed to providing you with stable, fast, and secure IDC and cloud services.
Best regards,
VelIDC Operations Team
February 24, 2026
